Weebly checkout not working for some shoppers

A store can ship to some countries and not others, and a shopper outside that list reaches the shipping step with no options to pick. The page may show an empty list, a generic message, or a rate that does not add up. Nothing in the cart is wrong, so the shopper blames the store and leaves. The owner who tests from home enters a home address that is on the list, so the step looks fine every time. Only the address the shopper types changes the path.

• Does the shipping step show at least one option for each country you sell to?
• Does an address outside your shipping list show a clear message, not an empty step?
• Does the cart still hold the item after you move from the cart page to the address step?
• Does the payment step load once the address and the shipping choice are saved?

Most store setups keep a list of places you ship to, with a rate or a free option for each. If a shopper's country is not on that list, the store has no option to offer, and checkout can stop at the step where shipping is chosen. The shopper sees a blank choice, a warning in small text, or a button that stays gray. Because the list lives in the shipping settings and not in the cart, the cart looks fine right up to that point.

If your rates depend on weight, the same thing happens with a single product. An item with no weight set can fail the rate calculation, and the shopper sees no option at all, even from a country you ship to. Check each product that has no weight or size, because one missing field can stop checkout for everyone who buys that item.

The second failure happens between pages. The cart keeps its items in the shopper's browser, usually through a cookie or a session that the store sets when the first item goes in. If the browser blocks that cookie, or the shopper opens the store inside another app's built-in browser, the cart can be empty when the next page loads. The shopper sees an empty cart at the step where they expected a total, and assumes the order vanished. You do not see this from home, because your browser keeps everything you put in.

Run one order from a private window with an address in a country you do not ship to, and note the step. An empty shipping list means the shipping settings are the cause. A cart that loses its items before the address step means the browser or the cookie setting is the cause. A payment step that does not load, with the address and shipping saved, points at the payment setup, which a test cannot finish. The screenshot for each run shows which of these the shopper met.

Then repeat the run from a phone and from a laptop, with the same product. If the phone fails and the laptop passes, look at the phone layout and at any app browser a shopper might use. If both fail on the same step, the shipping rules or the product data is the cause, and no layout change will fix it.

Checkout flow testing

Checkout breaks again after a change that looks small: a new country added to the shipping list, a product with no weight, or a theme update that changes how the cart is stored. Rerun the same shopper path after each change, from an address outside your shipping list and from a phone. You catch the step that moved before the next shopper leaves at it.