Why won't my Wix website accept payments?

Visitors who cannot pay usually fail at one of three points, and only one is the payment provider. The first is the product page: an item can show a price and no Add to cart button, because the item is not set up to sell. The second is checkout: a buyer outside the regions your store sells to may see no shipping option and no payment method, so checkout stops with nothing to choose. The third is the payment area, which can stay blank while a payment setup is unfinished.

• Open a product in a private window. Is there an Add to cart button next to the price?
• Open the product's settings in the editor. Is the item set up to sell?
• Add the item from an address in a country you do sell to. Does a shipping option appear?
• Add it from an address in a second region. Does checkout offer a payment method there?
• Reach the payment step. Is the payment area blank, or does it show your payment methods?

A product page can look complete and still have no way to buy. An item marked as not for sale keeps its photo and price on the page, but the buy button does not appear, and a visitor may assume the shop is for browsing rather than buying. A visitor who sees that gap has no reason to keep looking. The fault sits in the product settings, so the payment provider is not the place to start.

The right check is to open the product in a private window and look for the button beside the price. The wrong check is to look while logged in as the owner, which can show controls a stranger never gets. If the product is marked not for sale, switch that on, then repeat the private window check before you change anything else.

Checkout depends on the buyer's region. A shipping option is offered only for the countries the store ships to, and a payment method can be connected for a single currency. A buyer in a country outside that list sees a checkout with nothing to pick, and the payment step never opens. Your own address, which sits inside the list, hides the gap, so the owner's test passes while the buyer's test fails.

The right version has a shipping zone and a payment setup for each region you sell to, with the same product visible in every one. The wrong version widens shipping to a new country without checking that a payment method covers its currency. Test from an address in each region with the same product, and read whatever message the shipping step shows before you decide which setting is at fault.

Give Mimiq the shop address and one task a buyer would have: order one mug for a friend and reach the payment screen. Put the buyer's country in the visitor description, and the visitor fills in an address there, so a region gap shows at the step where it happens. The report shows the product page, the cart, the shipping step and the payment area, each with a screenshot and the message at the stop.

The test cannot make a payment, and reaching the payment screen is not the same as a successful charge. It does not show whether your payment provider has finished its account checks. Use the test to find which of the three points is closed, and your provider's own dashboard to confirm the last one. Check the product page and the regions first, because they are quicker to see on screen.

Rerun the same task from each region you sell to after you add a country, a currency, a product or a payment method. A new product marked not for sale, or a new country added to shipping without a payment method for its currency, shows no error to the owner. The buyer simply stops, so the same task from the same regions is your only early warning.