Adobe Portfolio contact form not sending email

On a phone, an open field raises the on-screen keyboard, and the keyboard takes up the lower part of the screen. A contact form whose Send button sits just below the last field can end up under the keyboard, so a tap on Send lands on the keyboard or on the field, and nothing is submitted. The visitor sees the text still sitting in the boxes and the page unchanged. They may assume the form failed and write to you another way, or leave. An owner who tests from a desktop never raises the keyboard, so the button always looks reachable.

• On a phone, type in the last field, then tap Send without closing the keyboard. Note whether the form submits.
• After a tap on Send, check whether the text stays in the boxes. If it does, nothing was submitted.
• Look at the contact section at phone width. Is there space below the Send button before the page ends?
• Check the address set for contact messages against the inbox you read every day.
• Send one test to that address from a second mail provider, then look in its spam folder.

When a visitor taps a field on a phone, the keyboard opens and the page slides to keep that field in view. The Send button can end up hidden under the keyboard or pushed to the edge of the screen. A tap where Send was drawn then lands on the keyboard or on the field above it, and nothing is submitted. The visitor sees the same form with the same text in it, and cannot tell whether the message went.

Layout decides how often this happens. A tall message box, a field added late, or a form that sits close to the bottom of the page leaves the button little room above the keyboard. Space below the button, so the page can scroll past it, is often enough. Check that space on a real phone, because a desktop window never raises the keyboard.

When the text clears and a confirmation appears, the message has been handed to the site, which sends it to the address in your contact settings. That address may be an old one, a typo, or an inbox you stopped reading. The receiving provider can also file the message as spam, so it sits out of sight. Look in the spam folder before you decide the form is broken, and send one test from a different mail provider to see whether the fault follows the address or the sender.

A simulated visitor fills the fields in order, presses Send, and records what the page shows next. If the text stays in the boxes, the report gives the step, a screenshot, and the state of the form at that moment. A simulated visitor runs in a browser, and it may not raise an on-screen keyboard the way a phone does, so a tap under the keyboard may not reproduce. Use the run for the form's reply and the steps around it, and use a real phone for the keyboard check.

Each change to the contact section can move the Send button. A longer message box, a new field or a block added above the form can bring the button back under the keyboard on a phone, even though it worked before. After each edit, type in the last field on a real phone and tap Send with the keyboard still open.