Adobe Portfolio contact form not working

You sent a test from the site while signed in, with a short message and an address you control. The message arrived, so the form seems to work. A visitor types a longer message on a phone, with autofill filling the name box and a line break in the middle of the text. That message can be refused by a rule on one field, and the refusal may show above the keyboard where the visitor cannot see it. Or the request goes out and fails quietly, and the visitor sees no change at all. From your inbox, all of these look the same: nothing arrived.

• On a phone, type several paragraphs and press send. Can you still reach the send button above the keyboard?
• Paste text with a line break into the message box. Does the field keep it?
• Enter an email address with a plus sign in it. Does the form accept the address?
• Press send and wait. Does the page show a confirmation, an error, or nothing at all?
• Check the inbox and the spam folder for the address you used. Did the message arrive?

A contact form fails in one of three places. The field can refuse what the visitor typed, the send can fail after the press, or the send can succeed and the message never arrives. The first usually shows a line of text near the field, or nothing the visitor can see. The second shows a press that goes nowhere, or an error that may sit off the screen. The third shows a thank-you line and an empty inbox. From your side all three look like no messages, which is why owners often blame the email and visitors blame the page.

Typing on a phone is where the message box is most likely to fail a visitor. If the form has a length limit, a long message can run into it without the visitor knowing where the limit is. A line break can be dropped, or it can submit the form early when the box is a single line rather than a text area. The on-screen keyboard can also cover the send button, so the visitor never reaches it and the form seems to ignore them. Test with paragraphs, not one short line, because a short line hides all three problems.

A thank-you line only shows that the browser sent something. Check where it goes: the inbox the form is set to write to, and the spam folder of that inbox. Send one message from an address that is not yours, so you see the route a real visitor's message takes. If the thank-you line appears and nothing arrives, the fault is in delivery, and the page is no longer the first place to look.

A new layout, a copied contact block or an edit to the form's fields can change where messages go, which fields are required and how the send button behaves. After each change, send one message from a phone with several paragraphs, then check the inbox and the spam folder. Keep the address you tested with, so the next check follows the same route.